Adding value
It stands to reason that quality creates value for our customers and shareholders. It is a key part of every job and business process at Tate & Lyle, and is central to customer preference and competitiveness.
Managing quality quote
1. The highest minimum
2. Supply chain standards
3. Quality management systems
-
Ensure compliance to applicable laws and legislation in the country of production and sale.
-
Ensure all products placed on sale meet current food safety standards, including allergen control, and quality standards.
-
Ensure there is a clear understanding and communication of customer needs and expectations via documented SLAs while ensuring compliance to agreed requirements.
-
Provide timely and effective responses and corrective actions in response to customer concerns in line with agreed documented and communicated SLAs.
-
Do things right the first time, every time.
-
Strive for 10/10 customer satisfaction in line with our Winning and Growing Together with Customers' journey.
-
Ensure there is a clear understanding of the responsibility of every employee toward the quality and food safety of our products and services and our agreed SLAs.
-
Continuously improve the effectiveness and cost-effectiveness of all functions and processes through policies, procedures and our Continuous Improvement programs with emphasis on measurable results.
-
Through training and teamwork, provide an environment where all employees can deliver high quality outputs.
-
Collaborate with suppliers and subcontractors for products and services that match our internal standards.
-
Utilise risk based approaches to remain at the forefront of emerging trends.
21
4
3
61

Corporate responsibility
Doing ‘good business’ means infusing our Core Values of safety, integrity and respect into all that we do.